Listen360 is a customer survey management software that offers users the ability to send out surveys, allowing you to quickly record and view customer feedback. Through CoreBridge, you can easily have these surveys automatically sent once an order has been completed.
TABLE OF CONTENTS
- Benefits of Integrating with Listen360
- How to Integrate CoreBridge with Listen360
- Editing Settings or Credentials
Benefits of Integrating with Listen360
- Automatically send customer feedback surveys based on the status of orders, streamlining the process and ensuring consistent customer engagement.
- Use the feedback collected through Listen360 to identify areas for improvement, boosting overall customer satisfaction.
- Customize when the surveys will be sent based on business preference, allowing flexibility on how feedback is gathered.
How to Integrate CoreBridge with Listen360
To integrate Listen360 with your CoreBridge system, navigate to Settings / Integrations / Marketplace.
1. Once you have navigated to the Integration Marketplace, select Customer Engagement.
Note: Listen360 can also be found within the All folder, or by using the search filter.
2. Select either Learn More or Listen360 below.
3. Select Install.
4. Once installed, select View/Edit Settings to connect your Listen360 account to your CoreBridge system.
Note: This will redirect you to Settings / Integrations / Installed Integrations where all integration settings can be managed with Listen360 automatically being selected. The yellow clock symbol indicates that the account still needs to be connected before the integration can be used.
5. To connect your Listen360 account, you will be asked to enter the following:
a. API Key - This will be found outside of your CoreBridge system, within your Listen360 API settings.
Note: To find your API Key, navigate to the Listen360 website and select your profile in the top right corner. From there, select My Profile. This will navigate you to a screen where you will be able to Click here to view and maintain your API key.
b. Password - This will be the same password used for your Listen360 account.
c. Organization ID - This will be found outside of your CoreBride system, and is all the digits listed at the end of the URL seen when viewing your Listen360 dashboard.
Example: https:// yourbusiness.listen360.com/organizations/2594231070639967743.
6. Select Connect.
Editing Settings or Credentials
After connecting, you will have the ability to enter in the amount of days past invoicing you would like the survey to be sent. You also have the option to change your credentials in Listen360.
To make changes, navigate to Settings / Integrations / Installed Integrations and select Listen 360.
1. Select the Details Tab.
a. Click on the Edit Credentials button to be redirected to Listen360 in order to make changes in your credentials.
b.Type in the number of days past invoicing you would like the survey to be sent.
Note: Changes made to the Feedback Survey Setting will automatically be saved.
Note: Information under the History Tab will include the date of the integration installation as well as the dates the surveys were sent out. All other information, including customer responses, will be managed and displayed within Listen360.
