At CoreBridge, we strive to deliver a reliable, high-quality experience across our entire platform. While our team works hard to minimize technical issues, occasional disruptions may still occur. Many common issues can be resolved quickly with a few simple steps. This article outlines helpful troubleshooting tips and best practices you can try on your own. Taking a few minutes to walk through these steps may save you time and get you back to business even faster. As always, if you need assistance, our knowledgable support staff is here and happy to help at supportdesk@corebridge.net.
Table of Contents
Web Based System Information
CoreBridge is a web-based software, meaning the program can be functional directly through your internet browser without any needed downloads or installations. Simply open a new tab and enter your unique URL to access your system.
Example: example.app.corebridge.net.
CoreBridge can be also accessed at any time using your mobile device or tablet. The software is pre-configured to display correctly on smaller screens.
We recommend using the following browsers for both web and mobile access to ensure optimal performance:
- Google Chrome.
- Firefox.
- Microsoft Edge.
Note: The customer portal is accessible from any browser.
Additionally, CoreBridge can be opened across multiple tabs, on multiple devices, by multiple people at the same time.
Note: CoreBridge will never log you out of your system due to inactivity.
Basic Troubleshooting
Signing Out/In
Signing out and back in is a quick way to refresh your session and reset the system. It can clear temporary glitches and ensure you're starting with a clean connection to CoreBridge. This simple step often resolves minor issues without any further action.
The Sign Out option can be accessed from any screen within the system.
1. Click on the User Name.
2. Click Sign Out.
3. Enter Username.
4. Enter Password.
5. Click Sign In.
Clearing Your Web Browser Cache Memory
To speed up browsing, web browsers save web pages and files in a storage area called cache. This allows pages - like those in CoreBridge - to load faster on return visits. However, if cached files become outdated, it can cause issues. Clearing your cache forces the browser to download the latest files, which often resolves these problems. Below are links to detailed instructions on clearing your cache depending on your browser.
Note: While not required, we recommend a cache clearing daily as part of your morning routine. This will often take care of problems before they occur, and will prevent any issues in the case that a small update goes out overnight.
Checking Network Speed
A slow or unstable internet connection can impact CoreBridge performance. Checking your network speed is a quick way to identify if connectivity issues might be the cause.
Browser Extensions
Browser extensions can sometimes interfere with how CoreBridge functions. Disabling or uninstalling unnecessary extensions can help rule out potential conflicts and improve performance. The exact steps vary depending on the browser you're using, below are links to detailed instructions on managing browser extensions depending on your browser.
Switching Browsers
If you're experiencing issues, try using a different web browser - such as switching from Chrome to Firefox, or Edge to Chrome. This can help determine whether the problem is browser-specific. You can download a new browser for free from its official website listed below.
Once installed, open the new browser and log into CoreBridge to see if the issue persists.