If you need additional assistance, or if the ticket pertains to a certain individual, forwarding a ticket can be a useful to ensure the correct people are able to view the content of the ticket.
Forwarding a Ticket
To find all tickets, navigate to the Tickets menu. Select the ticket to be forwarded.
1. Select the Forward icon at the top or bottom or press the F key as a shortcut.
2. Enter an Email.
3. Do NOT delete the automated sentence. This will lead the recipient directly to the ticket.
4. Enter any additional information. This should typically include a description of what to look for and how to help. If you are looking for assistance in something within the system, find the specific section within the system, copy the URL and paste it following the "URL: urllink.com" format.
5. Select Forward.
Note: Use the arrow to forward the message while selecting a new status at the same time.
