Before making any changes or edits within a user's system, it is important to obtain a user's permission. This helps build trust with the customer and can help prevent miscommunication.
Getting Permission
1. Send a message to the customer with a description of what will be done and request the permission to do so.
2. Change the ticket status to Pending and wait for customer confirmation before making any changes.
3. Once a customer grants permission, make the changes.
4. Update the customer as progress is made.
