CoreBridge Shipping connects your CoreBridge system to supported parcel carriers so you can rate shipments, choose services, and purchase shipping labels without leaving your workflow.
Note: CoreBridge can help with how the shipping integration behaves inside CoreBridge. Questions about carrier contracts, claims, refunds, or services on the carrier side should go to your carrier or shipping provider.
Table of Contents
- Installing CoreBridge Shipping
- Set Up Shipping
- Managing Carriers
- Subscription and Per-Label Fees
- Using CoreBridge Shipping
- Package Details
- Important Notes
- Related Articles
Installing CoreBridge Shipping
Navigate to System Settings / My Business / Integrations Marketplace.
1. Click the Shipping Category.
Note: You can also find CoreBridge Shipping using the Search bar or looking in All Categories.
2. Click on the CoreBridge Shipping icon.
3. Click Install.
Set Up Shipping
The first step in using CoreBridge Shipping is to set the shipping address of your own business. This can be done from the integration screen immediately after installing, or at any time by accessing this screen from System Settings / My Business / Integrations Marketplace.
1. Click Set Up Shipping.
Note: If you have multiple Locations, shipping must be configured separately for each Location.
2. Enter your shipping address details.
3. Click Confirm & Set Up.
Managing Carriers
1. Click Manage Carriers. A dialog opens listing carriers your site has already connected.
2. Click Add Carrier to connect another carrier.
3. Select Carrier.
4. Enter any relevant account details.
5. Click Save and Connect.
Note: If you need a carrier that is not listed, contact CoreBridge. The integrations team can review whether that carrier can be added.
Subscription and Per-Label Fees
CoreBridge shipping is built around three pricing tiers, so you can match your costs to the volume your shop actually ships. You choose the tier that fits your monthly shipment count, and you can move up at any time as your business grows.
Note: The selected tier remains fixed and does not automatically change based on shipping volume, allowing you to maintain control over the pricing structure.
- Tier 1 is free each month with a $2 charge per label, which works well if you ship fewer than 17 packages a month.
- Tier 2 runs $25 a month and drops the per-label charge to $0.50 — a good fit between 17 and 62 shipments a month.
- Tier 3 is $50 a month with a $0.10 per-label charge, designed for shops shipping 63 or more packages a month.
Using CoreBridge Shipping
CoreBridge Shipping is implemented on an Estimate or Order level.
1. Select the Destinations tab.
2. Click Destination line to open the side panel.
3. Select CoreBridge Shipping from the Destination Type.
4. Verify or update Ship From and Ship To addresses.
5. Update Allocation of Line Items.
6. Click Add Package.
7. Select the items in the package.
Note: This does not auto-allocate.
8. Enter Package Details.
9. Click Get Rates.
10. Select Rate.
11. Click Purchase & Save.
12. Verify Ship By and Est. Delivery.
Note: Ship By and Estimated Delivery dates populate automatically after rate selection. Verify that the dates are correct.
13. Click Save.
Package Details
The Package Details section contains important shipment information for the selected package, including current shipping status, tracking information, and a direct link to package tracking. Label download and printing options are also available here.
1. Click the Destination line to open up the side panel.
2. Click on the Package.
a. The Shipment Status is displayed here.
b. The shipment tracking number is available here for reference.
c. The tracking link opens a dialog with current shipment tracking information. See Tracking Example below.
d. Shipping Label options are available for downloading or printing the label.
e. The Refund Request option is available here. A confirmation dialog will open here allowing you to proceed or cancel. See Refund Request Example below.
Tracking Example:
Refund Request Example:
Important Notes
- Fields such as Ship By and estimated delivery may be filled in automatically when the shipment is first created. When you learn the real production schedule or carrier commitment, return to those fields and update them so internal and customer-facing documents stay accurate.
- Shipping address fields support a Nickname so you can recognize commonly used ship-from or ship-to locations in drop-down lists.
- For Ship To, you can choose an existing customer contact or enter a one-off Custom contact for special cases such as drop shipments. Entering a custom contact for a shipment does not create a new customer record in CoreBridge; it only applies to that shipping context.
- When more than one item is on a shipment, packages are not chosen for you automatically. Select the package or packages that match how you will physically ship the goods.
- After you choose packages, available carrier services and prices appear. Service names and descriptions match what the carrier returns (for example, the same naming you would see directly from UPS or FedEx), so they should look familiar if you already use that carrier’s tools.
- If you would like to test this in an environment where the shipping integration test labels are not charged to a live billing account, contact support at supportdesk.corebridge.net.